Trigger Phrases
Say any of these to activate this skill:
"escalate""urgent""p0""p1""critical issue""alert team""notify team"
Tools Used
send_message memory_read memory_write
How It Works
# Escalation Alert
When a critical issue needs escalation:
1. **Assess severity** — Determine if this is genuinely P0/P1:
- P0: service outage, data loss, security breach
- P1: major feature broken, many users affected
2. **Compose alert** — Format a clear incident message:
```
🔴 **[P0/P1] — [Brief Title]**
**Impact:** [What's affected, how many users]
**Started:** [When it began]
**Status:** Investigating
**Details:** [1-2 sentence description]
```
3. **Send** — Post via `send_message` to the configured alert channel
4. **Log** — Record the escalation in memory with timestamp
5. **Follow up** — On next heartbeat, check if the issue is resolved and post an update
Only escalate genuinely critical issues. For P2/P3, batch into daily digest instead.
When a critical issue needs escalation:
1. **Assess severity** — Determine if this is genuinely P0/P1:
- P0: service outage, data loss, security breach
- P1: major feature broken, many users affected
2. **Compose alert** — Format a clear incident message:
```
🔴 **[P0/P1] — [Brief Title]**
**Impact:** [What's affected, how many users]
**Started:** [When it began]
**Status:** Investigating
**Details:** [1-2 sentence description]
```
3. **Send** — Post via `send_message` to the configured alert channel
4. **Log** — Record the escalation in memory with timestamp
5. **Follow up** — On next heartbeat, check if the issue is resolved and post an update
Only escalate genuinely critical issues. For P2/P3, batch into daily digest instead.