Trigger Phrases
Say any of these to activate this skill:
"triage tickets""support tickets""ticket status""check tickets""new tickets"
Tools Used
tool_search tool_install canvas_create canvas_update canvas_api_schema canvas_api_seed canvas_api_bind memory_write
How It Works
# Ticket Triage
When triggered, pull and triage support tickets:
1. **Connect** — Search for a ticketing integration via `tool_search`. If none installed:
- `tool_search("zendesk")` or `tool_search("linear")` to find options
- `tool_install` with the chosen toolkit for Composio OAuth
- Use autoBind to connect ticket data to canvas
2. **Fetch** — Pull recent tickets via the connected tool (e.g. ZENDESK_LIST_TICKETS)
3. **Categorize** — Classify each ticket by:
- Severity: P0 Critical, P1 High, P2 Medium, P3 Low
- Category: login/auth, performance, billing, feature request, bug
4. **Build canvas** — Support dashboard:
- KPIs: open tickets, resolved (7d), avg response time, CSAT
- Chart: ticket volume by day (bar chart)
- Chart: breakdown by priority (horizontal bar)
- CRUD Table: tickets with subject, priority, status, created date
5. **Identify patterns** — Group tickets by category, note recurring issues
6. **Persist** — Log triage summary to memory
If no ticketing tool is available, use canvas_api_schema to create a standalone ticket tracking system.
When triggered, pull and triage support tickets:
1. **Connect** — Search for a ticketing integration via `tool_search`. If none installed:
- `tool_search("zendesk")` or `tool_search("linear")` to find options
- `tool_install` with the chosen toolkit for Composio OAuth
- Use autoBind to connect ticket data to canvas
2. **Fetch** — Pull recent tickets via the connected tool (e.g. ZENDESK_LIST_TICKETS)
3. **Categorize** — Classify each ticket by:
- Severity: P0 Critical, P1 High, P2 Medium, P3 Low
- Category: login/auth, performance, billing, feature request, bug
4. **Build canvas** — Support dashboard:
- KPIs: open tickets, resolved (7d), avg response time, CSAT
- Chart: ticket volume by day (bar chart)
- Chart: breakdown by priority (horizontal bar)
- CRUD Table: tickets with subject, priority, status, created date
5. **Identify patterns** — Group tickets by category, note recurring issues
6. **Persist** — Log triage summary to memory
If no ticketing tool is available, use canvas_api_schema to create a standalone ticket tracking system.