Privacy Policy
Effective date: March 4, 2026
This Privacy Policy explains how Shogo ("Shogo," "we," "us," "our") collects, uses, discloses, and protects information when you use our websites, applications, APIs, and related services (the "Service").
If you have questions, contact us at info@shogo.ai.
1. Scope
This policy applies to:
Visitors to our website(s)
Users of the Shogo Service (including any apps, agent interfaces, and app‑builder features)
People who contact us for support, sales, or partnerships
This policy does not cover third‑party services you connect to Shogo (e.g., Google, Slack, GitHub). Those services have their own privacy policies.
2. Information We Collect
A. Information you provide
We may collect:
Account information: name, email, password (or authentication method), organization name
Billing information: billing address and payment status (payment details are typically processed by a payment provider; we may not store full card numbers)
Support communications: messages and attachments you send to support
User content ("Inputs"): prompts, instructions, files, data, and any content you provide through the Service
This policy does not cover third‑party services you connect to Shogo (e.g., Google, Slack, GitHub). Those services have their own privacy policies.
B. Information generated through your use of the Service
We may collect:
Outputs: content generated by Shogo based on your inputs (e.g., generated code, UI schemas, rendered interface configurations, documents, workflows)
Run and activity logs: records of agent runs, actions taken, timestamps, and results (important for debugging and auditability)
Workspace and configuration data: tool connections you enable, permissions, roles, settings, templates used
C. Information from integrations you connect
If you connect third‑party services ("Integrations"), Shogo may access data from those services as authorized by you (e.g., messages, files, database records, calendar events) to perform tasks you request.
D. Automatically collected information (website and app)
We may collect:
Device and usage data: IP address, browser type, device identifiers, pages/screens viewed, referring URLs, approximate location derived from IP
Cookies and similar technologies: for security, preferences, analytics, and marketing (see Cookies section)
3. How We Use Information
We use information to:
Provide, operate, and maintain the Service (including running agents, rendering interfaces, building apps, and executing workflows)
Authenticate users and secure accounts
Provide customer support and respond to requests
Improve the Service (debugging, performance monitoring, quality improvements)
Prevent fraud, abuse, and security incidents
Process payments and manage subscriptions
Send service-related communications (e.g., account notices, security updates) and, if you opt in, marketing communications
4. Legal Bases (for EEA/UK users)
Where required, we process personal data under one or more legal bases such as:
Performance of a contract (to provide the Service)
Legitimate interests (e.g., security, fraud prevention, improving the Service)
Consent (e.g., certain cookies/marketing)
Compliance with legal obligations
5. How We Share Information
We may share information with:
B. Integrations you enable
If you connect third‑party services, Shogo will share data with those services as needed to perform your requested actions (for example, posting a message to Slack or writing to a database).
C. Legal and safety reasons
We may disclose information if we believe it is necessary to:
Comply with law, legal process, or governmental requests
Enforce our terms and policies
Protect the rights, safety, and security of Shogo, our users, or others
D. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information.
6. AI, Agent Execution, and Generated Outputs
Shogo may process your inputs and connected data to:
Plan tasks
Generate outputs (e.g., code, workflows, UI schemas)
Render interactive interfaces
Execute actions through authorized tools
You control what data you provide and which Integrations you connect. You should avoid providing sensitive personal data unless necessary for your use case, and you should configure permissions carefully.
7. Data Retention
We retain information for as long as needed to:
Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain security and prevent abuse
Retention may vary by data type (e.g., billing records vs. logs vs. content). You may request deletion as described below.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no security system is perfect, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on where you live, you may have rights such as:
Accessing or correcting your personal data
Requesting deletion
Objecting to or restricting processing
Data portability
Withdrawing consent (where processing is based on consent)
To exercise rights, contact info@shogo.ai. We may verify your identity before fulfilling requests.
10. Cookies and Tracking
We use cookies and similar technologies for:
Essential functions (security, login, preferences)
Analytics (understanding usage)
Marketing (if enabled)
If required by law, we will request consent for non-essential cookies.
11. Children's Privacy
The Service is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.
12. International Transfers
If you access the Service from outside the country where our servers or providers are located, your information may be processed in other countries. Where required, we use safeguards for cross-border transfers.
13. Changes to This Privacy Policy
We may update this policy from time to time. If changes are material, we will provide notice (e.g., via email or in-product) and update the effective date.